Successful Recovery from a Non-Detecting WD 3.5” Hard Drive Containing Important Client Data

Our client, a professional from the photography, reached our office regarding the recovery of important client data. He had stored his client’s pre-wedding photo shoot images on a WD 3.5” internal hard disk, which had stopped being detected by any system. The photos were of significant professional importance, and recovering them was essential to meet his client’s expectations.

The device in question was a Western Digital (WD) 3.5” internal hard disk that is commonly used in desktop systems for its capacity and reliability. Unfortunately, even reliable drives can fail due to age, mishandling, power surges, or mechanical failure. In this case, the drive showed no detection signs, a red flag that pointed toward a physical-level failure.

The hard drive had entered a non-detecting state, meaning it wasn’t being recognized when connected to a computer. This is a common but serious issue, often caused by physical damage or internal hardware faults. With no way to access the important data on the drive, he needed a dependable and professional solution.

He explained the situation and submitted the hard disk to our office. Recognizing the significance of the data, our data recovery team conducted a thorough diagnostic analysis of the drive.

After confirming the issue within the drive, we initiated the data recovery process using specialized tools in our clean lab environment. Our experienced technicians carried out the data extraction process with care, ensuring all recovered files remained intact and usable.

Once the recovery was completed, the data was thoroughly verified by the client through an online session to ensure everything was intact. After his confirmation, the successfully recovered data was securely handed over to him.

Whether you're a professional or an individual with valuable memories or files locked inside a damaged or non-detecting drive, System Tools is here to help. Our experienced team ensures safe and successful data recovery from all kinds of storage failures.

"System Tools was great for data recovery,, my hard drive was damage ,, and I came here and my data was fully recovered ,, one's again thank you so much System Tools"  — Rounik Das